Policies & Procedures
To maintain safety and comfort, please familiarize yourself with the following policies and procedures.
Nondiscrimination
I embrace diversity and inclusion. I do not practice, tolerate nor condone discrimination, including harassment, based on a person’s status, such as, but not limited to age, race, color religion, sex, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other basis prohibited by law.
Financial
Client should always verify fee(s) before beginning a service.
I accept cash, local checks from established clients, Venmo (use payments between friends @Patricia-Iannone-1), and PayPal.
o Post-dating checks is not permitted, and payments will not be held until a later date.
o Returned checks need to be paid by the client immediately in cash plus up to a $25 returned check fee.
o Clients presenting checks with insufficient funds are required to pay cash for all future services.
o I do not accept credit cards or traveler’s checks, nor do I handle insurance claims
o I will dismiss the client for non-payment of incurred fees.
Clients who miss an appointment, regularly cancel less than 48 hours before their appointment, or cancel more than two consecutive times without sufficient notice may be billed for the entire service and be required to pre-pay to be rescheduled
Late arrival at an appointment incurs the full fee for that scheduled appointment. I will render a time-decreased service to fit into the remaining scheduled appointment time slot.
Last minute changes to a significantly lesser costing service may be charged the full amount of the service originally scheduled.
Appointment Scheduling
Clients are scheduled by appointment with a referral from an existing client.
Appointment availability will vary. Walk-in appointments are not accepted.
Clients must give at least 24 hours notice of appointment cancellation and/or changes in desired service(s) to avoid a fee of up to 100% of the originally scheduled service amount, at my discretion.
Minors under the age of 18 receiving a service must be always accompanied by a parent or legal guardian. No children are otherwise allowed during treatment sessions.
Client Responsibility
Clients should arrive hygienically prepared for their session. Please be respectful of the health of others and reschedule if you are sick or knowingly have been in contact with contagious conditions.
I retain the right to refuse service to any suspicious persons, those appearing to be under the influence of any drugs or alcohol, or those appearing to have signs and symptoms of any illness or disorder that may contraindicate the treatment to be given.
Any sexual advances, sounds, comments, innuendos, or rude or violent behavior will result in immediate dismissal of the client and will be reported to legal authorities.
Confidentiality/Privacy
Information about my client resulting from my services is confidential and will be held in the strictest confidence.
I will not share confidential client information for personal, monetary, or professional gain.
I will share information with my client upon written request from my client.
Reporting
I must report felonies, abuse, threats of suicide, and respond to subpoenas according to Federal, State, and local laws.
If a client tells me that they have information about illegal activity, I will urge them to go to the authorities with this knowledge. I will also report this information to the authorities and name them as the source of that information.
I have an ethical and professional obligation to report abuse and neglect of animals to the proper authorities.
Client Record
All clients must complete and sign all required forms before services can begin.
I will document minimal information in a Client Record, such as full name, address, email address, and normal and emergency contact information. I will share my Client Record with the client upon written request.
Upon the death of a client, I will destroy their Client Record. Upon my death, all Client Records shall be destroyed.
Referral
When a client presents a symptom or condition beyond the scope of my practice, I will refer them to an appropriate licensed and/or certified professional or to their primary care provider. Me